Nuraya Jewelry provides a 14-day return window after delivery, meaning you have 14 days from the date your order is marked as delivered to request a return.
All sales are final once placed. This return policy applies only after successful delivery and does not constitute an order cancellation.
To qualify for a return, items must be unused, unworn, with original tags attached, and returned in their original packaging. Proof of purchase is required for all returns.
Returned items that are not defective will be used as stock in our Asia-based warehouse, and reimbursement is subject to the conditions outlined below.
To request a return, please contact us at info@nuraya-Jewelry.com within the 14-day return window.
If your return request is approved, we will provide return authorization instructions, including the official return address located in our Asia-based warehouse (country of origin).
Returns sent without prior authorization will be refused and returned to the sender.
Customers are required to inspect their order immediately upon delivery. Any claims regarding defective, damaged, incorrect, or incomplete items must be reported within 48 hours of delivery and no later than 30 days from the date the item is received. Claims submitted after this period will not be accepted.
To proceed with any claim, customers must provide clear photo and/or video evidence, including:
An unboxing video is mandatory. Without an unboxing video, we will not proceed with refunds, replacements, credits, or further investigation of the request.
Failure to provide sufficient documentation will result in claim rejection.
If a shipment shows no tracking updates for 30 consecutive days, it will be considered lost in transit.
In such cases, Nuraya Jewelry will offer a reshipment, subject to verification and approval.
The following items are strictly non-returnable and non-refundable:
Please contact us before purchasing if you are unsure whether an item is eligible for return.
We do not offer direct exchanges.
To receive a different item, the original item must be returned (subject to approval) and shipped to our Asia-based warehouse. A new order must be placed separately.
All replacement orders are subject to current pricing, product availability, and standard processing and shipping times.
Once a returned item is received and inspected at our Asia-based warehouse, we will notify you of the approval or rejection of your refund.
If approved, refunds are issued only for eligible returned products. Original shipping fees are non-refundable. Refunds are processed to the original payment method. Processing may take 7–14 business days after inspection. A 25% deduction will be applied to the refund amount.
Nuraya Jewelry actively supports humanitarian efforts in Palestine. Twenty-five percent (25%) of every sale is donated to verified charitable organizations supporting Palestine.
As this contribution is made at the time of purchase, the donated portion is non-refundable and will be deducted from any approved refund.
Refund timelines may vary depending on your bank or card issuer.
For return-related inquiries, please contact info@nuraya-Jewelry.com